At Autrefois Vintage, we take pride in offering authentic, one-of-a-kind vintage handbags, jewelry, and accessories, carefully curated to bring timeless style to your wardrobe. Due to the unique nature of our vintage items, we have a strict return policy to ensure fairness and clarity for all our customers.
No Returns or Refunds
• We do not accept returns or refunds. All sales are final. This policy applies to purchases made online (via autrefoishk.com or other platforms like Pinkoi) and in-store at our Yongji Street location in Hong Kong.
• Why? Each vintage piece is unique, often sourced directly from Japan, and carefully inspected for authenticity and quality before sale. Once a piece is sold, it cannot be returned or exchanged due to its one-of-a-kind nature.
AWhile we do not offer returns or refunds, we are committed to your satisfaction:
• Incorrect or Damaged Items: If you receive an item that is significantly different from its description (e.g., wrong item sent) or arrives damaged, please contact us within 48 hours of delivery at [insert email, e.g., support@autrefoishk.com]. We’ll work to resolve the issue, which may include a store credit at our discretion, subject to verification.
• Non-Returnable Items: Items marked as “final sale” or purchased during clearance events (e.g., 45% off inventory sales) are not eligible for any exceptions.
Customer Responsibility
• Review Before Purchase: We encourage you to carefully review product descriptions, photos, and measurements on our website or in-store. All vintage items are sold “as-is,” and minor signs of wear are part of their charm and history.
• Contact Us: If you have questions about an item before purchasing, reach out via [insert contact method, e.g., IG @autrefois.vintage or email: autrefois.hk@gmail.com. We’re here to help!
Shipping and Delivery
• Shipping Fees: Shipping fees are non-refundable. Members enjoy permanent free shipping (as part of the free membership program), but this does not apply to return-related costs, as returns are not accepted.
• Delivery Issues: If your order is lost or delayed by the courier, please contact us within 7 days of the expected delivery date. We’ll assist in tracking or resolving the issue, but this does not qualify for a refund.
Membership Benefits
As a member of Autrefois 舊時光會員 (free to join), you gain access to exclusive perks like priority purchasing of limited stock and a one-time 9% discount. However, membership does not alter our no-return policy. We encourage members to take advantage of these benefits to make informed purchases.
Questions?
We’re committed to transparency and customer satisfaction. If you have any concerns about your purchase, contact us at autrefois.hk@gmail.com or +85244246361 or visit us at our Wing Kut
Street store in Hong Kong. Thank you for choosing Autrefois Vintage to explore the beauty of vintage fashion!